Hotel Receptionist Id Job: 316e794 🏠 On-site 💼 Best Western Angel Hotel 📍 Chippenham, South West England, England ⏱ 1 day ago 💰 20229 – 22414 GBP ANNUAL
Job Description Ensure team are fully conversant with facilities, service and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel salesEnsure team provides an effective, efficient service at all times to standards in line with company proceduresEnsure efficient, effective communication between departments and reception and that effective handover between shifts takes placeEnsure team are aware of hotel availability and use every opportunity to maximise room salesDevelop team to anticipate guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful mannerBe fully conversant and able to operate the hotel front office system and train team to do sameEnsure all reception duties are carried out to a high standard in accordance with hotel and company proceduresDisplay a proactive and innovative approach to skills development and standards enhancement with your team carry out appraisals in line with Company policyEstablish and maintain strict security procedures within your department and highlight any potential risksEnsure that quarterly targets set by your General Manager are adhered to ensuring all database sheets are up to date.Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company proceduresEnsure security of any safety deposit, guest property and lost property in accordance with hotel proceduresMonitor stock control, cash control and cost controlEffectively administer and plan rotas, timesheets, lieu time and holidays in line with business needs and wage costSupervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goalsBe actively involved in executing revenue strategies and sales initiatives by being an integral member of the hotel revenue teamComplete any reasonable duties at the request of General ManagerTake part in any training and development activities as requiredAssist with the induction and training of new team members and other new members of staff as appropriateInspect front and back of reception for cleanlinessAdhere to Company image standards and ensure team fully comply with theseBe fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirementsTake on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotelEnsure total confidentiality is observed in the execution of your dutiesJob Types: Full-time, PermanentBenefits:Company pensionDiscounted or free foodEmployee discountOn-site parkingSick paySchedule:8 hour shiftWeekend availabilitySupplemental pay types:Bonus schemeAbility to commute/relocate:Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)Work Location: In person Apply Go Back
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