
Casework Administrator
Id Job: 316e794
Id Job: 316e794
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
As a Casework Administrator you will be welcomed into a dynamic and inclusive Administration Hub. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Casework, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
This is a demanding but interesting role covering much more than a conventional admin position. You must be able to work under pressure, with conflicting demands and expectations placed on you. The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals, the information received into the Hub may be via telephone, e-mail or post.. The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub assists the organisation in the preparation of these cases by collating and conducting a preliminary examination of the supporting information, a lot of which can be voluminous and complex, to ensure the case is ready for allocation to a relevant decision maker.
As the Administration Hub receives new work daily the work of the team you will join is fast paced and reactive.
As a member of the Casework team you will be expected to be office based at least 2 days a week - currently this is normally Tuesdays and Thursdays.
Essential
Desirable
Reasonable Adjustments
The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email humanresources@policeconduct.gov.uk
Benefits
Things you need to know
We'll assess you against the below Level 1 behaviours during the selection process:
This vacancy is using Success Profiles, to find out more, please click here.
Throughout the recruitment process we will also assess your Experience, Strengths and Values. As part of the application process, you will be asked to complete 4 sift questions based on the essential criteria.
Applicants who are successful at the sift stage will be invited to complete two unseen written exercises prior to attending a remote interview.
Anticipated assessment and interview dates are week commencing 17th April 2023.
This job is broadly open to the following groups:
Apply and further information
Job contact :
Recruitment team :