Job Description
Are you looking for a career in HR?
This is a varied and enjoyable role, where you will be providing initial advice and support to both clinical and non-clinical areas within the Trust.
The role will involve advising staff and managers on terms, conditions and policies as well as providing admin support to the Employee Relations Team on a range of casework including absence, probationary and conduct.
We are continuing to improve our service and you will be involved in supporting the Employee Relations function of the Employee Helpdesk where you take phone calls and answer queries via the ticketing system.
The successful candidate will have general admin experience, including experience of working in a high volume environment and relevant NVQ 2 or equivalent.
The role can be based at either Colchester or Ipswich sites, you will be required to work across both sites as and when required.
- You will provide a proactive and responsive first point of contact to staff contacting the ER Service Desk.
- Work from the Trust’s policies and procedures, provide basic advice and guidance to employees and managers to resolve day to day queries.
- Support the team with comprehensive administrative tasks and the management of projects, gathering information and undertaking enquiries as and when necessary.
- You will facilitate the smooth running of the service under the direction and supervision of senior colleagues.
- You will act as an ambassador for Department and for the Trust, as the first point of contact to the Department.
- Contribute effectively to ensure KPIs are achieved.
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A
- To provide a proactive and responsive first point of contact to staff contacting the ER Service Desk.
- To contribute to the achievement of the HR Team’s KPIs and Trust targets around the workforce agenda.
- To handle high volume inbound calls.
- Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
- To work with the Head of Employee Relations to support national initiatives and related matters.
- Provide a customer focussed, timely and efficient service to all client groups.
- Build, develop and maintain positive and productive relationships with staff and managers throughout the Trust.
- Provide routine advice, guidance and support to staff and managers regarding their understanding and interpretation of HR policies and practices.
- Escalate complex HR cases/issues to senior members of the Team.
- Assist with the development and administration of the exception reporting
process/systems.
- Administer, maintain and update relevant systems and databases e.g. ESR, service desk database systems.
- Provide secretarial support to relevant meetings.
For full details of the responsibilities and duties of this role please see the attached job description.