Salesforce Business Analyst
Knutsford
As a Barclays Salesforce Business Analyst, you are a key player between business stakeholders and the development team, gathering business requirements, converting them into user stories, providing solutions and managing technical developments through to testing and release. Your team supports mainly Corporate, Fin Crime and IB business in the delivery and support of technology platforms particularly in Salesforce, Document Management systems and other workflow tools.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Defining, analyzing, and documenting requirements for initiatives which require Salesforce implementation
- Engaging with business SMEs to gather requirements through workshops and user interviews
- Providing clear and concise business requirements via User Stories
- Assisting in the preparation and execution of User Testing including Impact Investigation
- Identifying/anticipating obstacles and analyze and propose resolutions
- Understanding impact of proposed changes on business areas and processes
What we’re looking for:
• Broad knowledge and experience of gathering requirements and defining relevant business designs/processes within financial organizations
- Excellent attention to detail and organizational skills
- Exceptional communication skills with the ability to liaise with business and IT stakeholders at all levels of the organization
- Sound understanding and experience of agile projects including the creation of user stories
Skills that will help you in the role:
• Proven experience in and understanding of Salesforce Business Analysis in Financial Services industry (Front Office and Client Servicing Departments)
- Broad exposure to Salesforce Servicing Cloud and Einstein Analytics
- Exposure to Salesforce API integrations
- Ability to prepare professional reports and documentation for meeting forums, including accurate documenting of meeting minutes and meeting facilitation
Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command Centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
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