Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom
Control Room & CCTV Operative
Location: Warwick Castle, Warwick
Hours: This is a permanent role. Hours will vary throughout the year, with a guaranteed 25.5 hours per week, which increases during peak times (school holidays). Shift pattern 4 days on 4 days off. Due to the nature of our business flexibility is required.
Warwick Castle are recruiting for an exciting role within the operations security team, based in our brand-new control room this role is responsible for monitoring resort CCTV systems. To ensure welfare of all persons visiting or working at the Warwick Castle & Knights Village. Prevent loss to the company and its customers from unlawful activity, fire or wastage. Provide a castle wide security function ensuring the resort is secure in conjunction with supporting the hotel teams with all security issues. Deal with all incidents in accordance with company & department procedures.
Main responsibilities include but are not limited to
§ Support the safe and secure operation of Warwick Castle & Knights Village Security according to Codes of Practice, legislation and guidelines.
§ To effectively control security patrols and incidents at the attraction.
§ Have clear and effective communication skills and maintain proper procedures using the attraction radio communication system.
§ Effectively monitor the CCTV systems in a proactive role.
§ Effectively monitor the Castle & accommodation Fire monitoring system.
§ Effectively monitor all alarm systems & react to any activation.
§ Maintain a detailed and accurate log of all incidents in the DOB and any other relevant location.
§ Input data onto the security databases & electronic daily occurrence book.
§ Update the site duty manager regarding any occurrences whilst inputting data onto the Duty manager report.
Experience and skills required
- Confident and calm working alone and as part of a team
- Good attention to detail
- SIA CCTV Licence - Essential
- SIA Door Supervisor Licence- Desirable
- Full Driving Licence - Desirable
- Excellent customer service skills
The Perks
Alongside 28 days holiday you can also look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more!
Everyone Matters at Merlin.
At Merlin
we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.