Job Description
Job description
We are looking for a dental treatment Coordinator to join our team. This is an excellent opportunity to start a career with an amazing company, with the potential to learn new skills and with hope to develop into a long and successful career within our company.
We are welcoming applications from individuals with previous experience in a customer sales, telesales or treatment coordinating role.
Treatment Coordinator role and responsibilities
- Follow the company’s new patient journey, ensuring a consistent experience for all new patients and leads.
- Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
- Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
- Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
- Completing all trackers and paperwork as required from Telephone
- Follow up individual patient lists with the aim of converting patients and generating revenue.
- Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
- Handle payments to the practice by card, finance and BACS transfer.
- Keep records of financial transactions for patient treatment plans.
- Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
- Make future appointments as required, including follow up calls reviewing treatment plans.
Your skills and experience
· A good standard of formal education
· Ability to keep calm and professional in a fast-paced environment
· Excellent communication skills, both written and oral
· Confident in conversation to build relationships and overcome objections
· Ability to perform in a service-focused environment
· Personable, highly motivated, friendly, flexible, reliable and organised
· Fully computer literate and competent using CRM software
Salary and benefits:
· A competitive starting salary and the opportunity to increase this through training and development
· Regular staff socials
· Employee referral scheme
To apply, please submit your CV via Indeed.
If you or someone you know would be interested in working with a dynamic and expanding dental group, with lots of support on offer, great benefits and friendly teams, we would love to hear from you.
Job Types: Full-time, Permanent
Additional pay:
- Bonus scheme
- Commission pay
- Performance bonus
Benefits:
- Employee discount
- Flexible schedule
- Referral programme
Work remotely: yes
Contract length: 12 months
Job Types: Full-time, Contract
Salary: £24,793.00-£28,000.00 per year
Job Types: Full-time, Permanent
Salary: £22,000.00-£28,000.00 per year including bonus scheme
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Private dental insurance
- Work from home
Schedule:
Supplemental pay types:
Work Location: Remote