Job Description
We have an exciting opportunity to train as a phlebotomist, whilst undertaking the Customer Service Practitioner Level 2 apprenticeship. You will be working in our phlebotomy team, to offer a blood collection service for patients in our out-patient clinics, wards and community. You will also provide some general administrative clerical support to the Pathology Reception and Phlebotomy department.
Please do not apply for this role if you already hold the Customer Service Practioner level 2 qualification/award (NVQ or Standard) Apprenticeship entry requirements:
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Please ensure you include all your qualifications on your application form - if not included you may not be shortlisted.
During the apprenticeship training programme you will work towards achieving the requirements of the personal specification. The off the job training will be provided in house; all training will be within working hours.
The apprenticeship will generally take approximately 15 months to complete, including end point assessment.
https://www.instituteforapprenticeships.org/apprenticeshipstandards/customer-service-practitioner-v1-1
On completion of the apprenticeship programme and meeting the necessary work standard, this role will move to NHS Agenda for Change Band 2, however, the weekly hours may be amended
To obtain venous blood samples from patients in the hospitals out patient department, in patient phlebotomy, community and in GP surgeries.
To book patients a blood test via emails or by taking direct phone calls off patients and all service users.
To meet and greet patients and all service users when they arrive at our phlebotomy reception
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live
Please see the attached Job Description and Person Specification for full details on what this role entails.