Job Ref: KGH6867
Branch: Holiday Inn Express Stansted Airport
Location: Holiday Inn Express Stansted Airport, Stansted
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5am-1pm and 3pm -11pm
Hours per week: 40
Posted date: 06/03/2023
Closing date: 08/04/2023
Can I have a Pizza with no sauce or cheese please? SAY WHAT?
We've heard it all.
Because you're an outstanding Food Beverage Assistant you'll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won't be scared of the unknown, you'll actually love it! You'll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you'll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.
What will I be responsible for as a Food Beverage Assistant?
As a Food Beverage Assistant at Kew Green you'll have a lot on your plate with the following:
- Being trusted to constantly strive to deliver an outstanding guest experience
- Offering recommendations to your guests, going above and beyond to make everyone's day – a (large) cup of coffee for Lucas, as you noticed his new-born baby is grouchy? No problem!
- Being personable and engaging with our guests in a service style that is relaxed yet professional
- Developing relationships with all of our guests, getting to know them and remembering the details that will create memorable experiences for each and every one of them
- Have an interest in FB with a passion to develop your knowledge further
- Striving to become an integral member of a committed team, ensuring each member takes pride in their work and communicates with one another.
Is this Food Beverage Assistant role right for me?
You'll already be an experienced Food Beverage Assistant or an individual seeking an opportunity within the hospitality industry. Most importantly you'll be energetic, enthusiastic, and people-focused and you'll have a keen desire to learn all the details about your hotel and how you can utilise its facilities to deliver an outstanding service.
What's in it for me?
- Discounts across retail, restaurants, events etc (because we know life isn't just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
- 6 Month loyalty bonus
Set next to Stansted Airport, this modern hotel is 2.1 miles from Junction 8 of the M11 motorway and 4.4 miles from Bishop's Stortford town centre.
The modern rooms are equipped with en suite bathrooms, work desks, free WiFi, flat-screen TVs, and tea and coffeemaking equipment. Family rooms have sofabeds and can sleep up to 4 people.
Free breakfast (choice of continental and hot options) is served in a restaurant that's open for evening meals, plus there's a sports bar that offers all-day dining. Other amenities include 5 meeting rooms, an airport shuttle (charge) and parking.