Job Description
Receptionist(The Ninja)
We are Ninjas. Yes, we have a deep passion for immersing our fellow Ninja’s into the thrilling world of Ninja Warriors. We are strong souls who stand tall for our fellow Ninja’s who’s ambition for fun never wavers. We are masters at what we do and curious about the world around us, thrill seekers who always have the bravery to bring it!
The way of the Ninja?
You are The Ninja, you are proud to be part of the team, you thrive on knowing all your guests are having fun and help them escape the daily grind knowing you spread a little happiness
What will you do?
You are The Ninja Warriors first impression, bringing you own personality showing you enjoy what you do.
The Ninja’s approach to sensational service; you thrive when delivering the best experience possible.
You make your business to be the specialist when it comes to service standards, you are The Ninja of teamwork. You always know where you should be and what you should be doing.
You have an eye for details and take action when things aren’t right, aware of the basics you are up to date with all current menus and service standards and specifications.
Manage your time effectively throughout your shift, ensuring all opening/closing duties are carried out.
You know and understand the shifts targets and booking requirements by attending shift briefs.
You have Ninja intuition knowing guests needs before they do. Greeting everyone as fellow Ninja and always thanking them for coming to see us.
First-class service and teamwork are your priorities; you lead by example following the steps of service. Always prepared to ask the right questions and listen to feedback from the team leader when the shift is exceptional or doesn’t go to plan.
Safe fun is always a priority, you will ensure all daily cleaning duties and check lists are completed. Complete your health and safety training to protect you, your team and guest.
If you do make mistakes, admit to them and learn from them. You always ask for help.
If you spot a teammate struggling, you always lend a helping hand, you care.
You make an effort to get know your fellow Ninjas, you are wise beyond your years and know how to get best out of each other.
You will be asked to attend monthly training sessions and team meetings to support you and your development.
Where you become a Ninja:
1. You are a big hearted team player.
2. You actively seek training to support you and your development.
3. You are an individual, you always bring a positive energy to every challenge, you know life is short so make every day count.
4. You actively make people happier when you are around.
Responsibilities:
· Manage the reception in the absence of the reception manager.
· Making PA anouncenments
·Assisting with safety briefings
· Answering online & phone enquires
· organising front of house
· organising party packs
· Take card payments/process orders.
· Giving venue information to guests
· Demonstrate excellence in Customer Service.
Job Types: Full-time, Part-time
Salary: £6.83-£9.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Store discounts
Schedule:
Supplemental pay types:
*Must be available to work weekends / school holidays*
Job Types: Part-time, Zero hours contract
Part-time hours: 0-25 per week
Salary: £6.83-£9.50 per hour
Benefits:
- Discounted or free food
- Flexitime
- Free parking
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Supplemental pay types:
COVID-19 considerations:
- Day to day fogging of the venue
- Sanitising stations throughout the venue
- Regular clean downs of high touch point areas
Experience:
- Customer service: 1 year (required)
Work Location: One location
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