Directly office based inside the “Walkie Talkie” building at 20 Fenchurch Street. An open-plan, fully up-to-date and ‘technologically sound’ base to operate from, with dedicated conference rooms holding up to 28 people.
Your role will be to provide a seamless 5* customer service to all visitors. You will be operating and booking conference / meetings rooms ensuring all runs smoothly. Acting as the first point of contact for all queries. Organising catering and post and general care of your appointed area.
Monday - Friday (8am-5pm or 9am-6pm)
Salary - £26,000pa
About The Role
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Greet all visitors promptly. Announce them, offer cloakroom facilities and beverages/refreshments if they are to be kept waiting.
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Log all expected visitors into the system and issue visitor passes.
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Thoroughly check all security passes & access cards, ensuring tenants and guests gain prompt entry to correct areas without compromising security policies.
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Escort guests to appropriate meeting rooms when requested.
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Communicate to guests if their host is to be delayed.
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Respond to queries, concerns or needs of tenants or others in the building (technical support, storage requests etc). And redirect more complex questions to on-site management.
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Ensure the smooth running of the meeting rooms. Including bookings, cancellations and arranging catering for meetings.
Required Criteria
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Luxury Customer Service Experience
Skills Needed
About The Company
We help our clients deliver unique and engaging experiences for occupiers, residents and their visitors. Our people are dedicated to delivering memorable world-class experiences, every day. Fostering a sense of community is now fundamental to the customer experience, and we know how to make every interaction special. Our people are the first touch point representing our clients and are dedicated to turning visitors into brand advocates.
Every space is unique, so we tailor our service style, look and operation to your exact requirements. We have an outstanding track record in collaborating with multiple stakeholders, service providers and managing agents.
Company Culture
We Are a People Business
We recognise that it is our people who bring our brand to life. Our business is structured to find and nurture anyone looking for their next career step in customer service.
Whether you feel you would be best suited in a steady Monday to Friday office role, planning and delivering exciting events, or perhaps looking after residents’ needs in a luxury apartment building, OC has a huge array of opportunities.
We celebrate personality and passion, just as much as previous work experience. With roles ranging from entry level to experienced managers, we welcome all applications.
Company Benefits
Vacation/Paid time off, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Opportunity to travel, Long service recognition, Perks Card, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
£26,000.00 per year