Job Description
The Beeches Hotel is looking for a full-time receptionist to join our team.
As a receptionist, you will be ensuring every guest has a great experience from the moment they arrive at the hotel to when they leave.
Your duties will include:
· Welcoming guests and checking their details against their bookings
· Allocating guests their rooms and taking payments
· Answering phone calls from prospective customers and guests
· Taking bookings and completing the booking process using our PMS system
· Taking enquiries for parties, funeral gatherings and meetings and completing the booking process
· Completing administrative tasks such as filing and photocopying and invoicing
· Responding to requests for help and information
· Preparing room bills and ensuring prompt payments
· Checking guests out, taking payments and returning deposits
Who we are looking for…
· Good Problem-solving abilities
· Strong communication and interpersonal skills
· Excellent customer service skills
· Flexibility and the ability to respond appropriately to changing situations
· Able to work with discretion and sensitivity
· The ability to maintain professional standards under pressure
· Excellent administration and organisational skills
· Strong IT skills and knowledge of booking systems and software would be an advantage, but not essential
What we offer in return…
· Competitive Salary
· Meals on Duty
· Use of our Gym & Spa facilities
· Staff discount
Varying Shift pattern of mornings from 7am-3pm and evenings from 3pm-11pm. Weekends and Weekdays.
Experience in a similar role is desired but training may be given to suitable candidates.
Job Types: Full-time, Permanent
Salary: £14,500.00-£22,000.00 per year
Benefits:
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location