Job Description
We are looking for both full and part time Customer Care Advisors to work in our flagship inov8 Forge Store in Staveley, Cumbria.
This is about optimising the results of a busy store, providing brilliant customer service and support. We’re looking for someone who is confident, commercial and passionate, who loves being on the shop floor and interacting with customers, whilst also supporting the Customer Service Team as and when required. This role will require weekend work.
inov8 is a fast growing, market leading brand trading in more than 60 countries within the Running, Walk & Hike and Gym & Training categories. Everything inov-8 does is designed to celebrate enthusiasts get the best experience from their activity, and every inov8 product is designed to be light, fast and natural. The inov8 team are committed to making products that are bold, innovative, tough and environmentally responsible.
Working as part of the retail team, reporting into the Store Manager, to achieve ambitious sales targets with and through a very talented, enthusiastic and hardworking team. This is a fantastic opportunity to develop in a fast-growing brand.
Responsibilities include, but are not limited to:
- Drive forward sales and provide an excellent customer experience
- Deliver brilliant customer service, both instore and online
- Give authentic, honest and knowledgeable advice on our products
- Deal with queries, returns and complaints, both instore and online
- Maintain tidiness and cleanliness of the store whilst on shift
- Responding to and resolving customer enquiries for the website
- Providing excellent service and in-depth advice to customers, and in addition to general admin tasks
- Becoming a font of knowledge of all inov8 product lines to offer the most comprehensive answers to product specific questions from our customer base
- Helping out with ad-hoc projects and tasks as required
The ideal candidate should have the following relevant experience:
- Previous retail experience is essential
- Good people skills and experience in a fast-paced working environment
- Strong communication skills
- An interest in the outdoors and/or fitness
We’re not all work, no play – we understand that our team play a huge part in our story, here are some of the extensive benefits we offer our staff members:
- 30 days annual leave, including Bank Holidays, pro-rata for part time employees
- Enhanced maternity & parental leave
- Excellent Training & Development opportunities, including use of online learning platforms, apprenticeships and stand-alone training.
- 24/7 Access to BUPA Counsellors
- Team Building experiences, including Run Club, CrossFit Sessions & annual team building workshops.
- CycleScheme; including e-bikes & accessories.
- Generous staff discount on products
- Eligibility to join the Company’s contributory pension scheme following successful completion of your probationary period.?
- Death in Service benefit, with four times your annual salary to be paid to your next of kin
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week
Salary: £23,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
Work Location: One location
Expected start date: 13/03/2023