Job Description
myrecruit are looking for Customer Service Advisors in Trafford Park.
Working in an amazing brand new, state of the art office space.
Hours:
Working hours between 8am-9pm / 5 over 7 days.
Shift patterns currently:
8-5pm and 12-9pm
Weekends 8-5pm
(the late shift and weekends are currently worked from home).
When weekends are worked, a day off in the week, either side of the weekend will be given.
Duties:
Answering inbound customer & store calls regarding order queries such as “where is my order?” Damaged parcels, returns, faults, membership queries or in store purchase queries. We need all candidates to be able and comfortable to take calls – this is an essential part of the role.
Replying to customer emails.
General admin.
Requirements:
If you want to work remotely, candidates will need their own working laptop and headset/headphones to take calls.
Stable internet connection is also required so advisors can effectively work from home.
Experience using Microsoft office desirable.
Candidates must be confident and capable of call handling – previous experience desirable however transferable skills from the retail, hospitality sector are welcome.
Responsibilities:
· Answer a high volume of calls , emails and live chat whilst maintaining a rapid response rate according to agreed standards.
· Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
· To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
· Provide information, support and advice to our customers.
· Place customer orders via the admin console.
· Provide multi-channel customer service.
· Keep a record of all inquiries, comments and complaints.
· Collect customer feedback.
· Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.
Experience/Skills:
· Service focused
· Experience in customer service
· Strong communication skills
· Adaptable and flexible
· Organised
· Reliable
· Ability to work under pressure.
· Ability to work under pressure.
Job Type: Full-time
Salary: £9.50 per hour
Benefits:
- Canteen
- Company events
- Discounted or free food
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location