Job Description
The Opportunity
We are currently recruiting for a Client Service Manager based in Yateley / Chertsey with Home Working. This is a permanent position with Blue Square, supporting and working closely with our client Samsung, offering a salary between £40,000 - £42,8000 per annum with a great bonus.
This is the perfect role if you want the opportunity to:
Make an impact and be a key part of our service relationship with Samsung
Work with a leading brand and be a key part of the service team
Get full training and ongoing support to enable you to fulfil your role to the best of your potential
The Role
As a Client Services Manager, it is your role to understand your clients and their needs, inside and out. You will be responsible for monitoring and progressing client initiatives, activity, requests, and end to end service management across your portfolio within Samsungs Mobile Experience Services and CE (Consumer Electronics) Training sector.
Your new role will focus on Samsungs External Partner Service Centres, leading them to success through best in class service. You will also support our Consumer Electronics Trainers that provide vital training to our Early Life Support Specialists.
You will ensure that effective and efficient services are delivered to contractual SLAs and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plans. You will be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.
Key Responsibilities:
Client relationship management
Support Samsungs External Service Partners to deliver best in class services
Be the voice of the agency to the client, and the client to the agency to drive our service and proposition
Effectively manage and support all operational running of your allocated accounts
Develop strong relationships across internal departments to always ensure outstanding service delivery
Always looking to innovate and grow strategic opportunities and service delivery
Skill and Experience
Essential:
Willing to embrace, live and embed our ETHIC values, Excellence, Together, Heart, Integrity & Curious
Previous account management / executive experience
Good commercial awareness and critical thinker
Experience and/or understanding of the retail/telecommunications industry
Excellent relationship-building and interpersonal skills
Able to adapt to change easily and work well under pressure
What’s in it for you?
Salary: £40K - £42,800 pa
Bonus: 20% Performance Related Bonus, 10% Accelerator Bonus
Company Sick Pay
Samsung Discounts
Life Assurance: 4 x annual salary
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