The Driving Spirit
Snows Car Centre is looking for an energetic, focused Sales Executive to work in our showroom in Southampton. Although experience would be an advantage a willingness to listen, learn and succeed is a must. You will need to have delivered exceptional customer experience and have a desire to spend quality time with customers, building rapport and selling all our products. Full training will be given on our cars and systems.
A competitive basic and generous bonus package are on offer for the right candidate. If you feel you are the right person who can make a name for themselves then we want to hear from you!
Your day
As a Sales Executive you will be accountable for identifying and developing prospects, working with individual customers to understand their needs, to guide them towards the most appropriate product and agree the sale.
Your day will include:
- Talks and listens to customers to build rapport and understand their requirements and qualifies own understanding through discussion and gauging customers reactions.
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drives.
- Appraises the customer’s part exchange vehicle checking documentation and obtaining quotes for any paint or repair work, agreeing a purchase price with the Sales Manager.
- Reviews accessories and additional product options with the customer.
- Agrees the sale price in an open and friendly manner.
- Agrees the payment method and any finance arrangements with the customer direct, working within company guidelines.
- Consistently complies with Snows Group’s Treating Customers Fairly process to ensure each customer is given the same opportunity to consider which products are appropriate for them.
- Uses the TCF process to assist the Group in meeting its obligations under the Financial Conduct Authority’s guidelines.
- Positively participates in training and development opportunities to assist the Group in achieving its aims and objectives
- Liaises with Sales Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle.
- Works with Sales Administration to confirm delivery date, notify the customer of any changes to the original schedule and arrange the handover.
- Ensures that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business.
- Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.
- Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist e.g., fleet sales.
- Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data.
- It is the responsibility of the Sales Executive to ensure that their immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.
- Protective clothing and equipment supplied by the Company will be worn or used as and when appropriate.
- Handling of waste products and hazardous materials must be carried out as per company policies and C.O.S.H.H. regulations.
- The Sales Executive may also be asked from time to time to carry out other tasks not outlined above. Such tasks shall be reasonable and commensurate with the ability of the employee.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Able to react positively to organisational and market changes.
Hours of work:
- Monday to Friday 08:30 - 18:00 (with 1 hour for lunch, standard day off in week)
- Saturday 08:30 - 17:00
- Sunday 10:00 - 16:00 (rota)
- Bank Holiday (rota)
What is in it for you?
- £25,000 basic, plus competitive, uncapped commission, and company car
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Thank you for applying to Snows.