Job Description
Care Manager - Domicilary Care
Brent
£28,500 - £30,500
To work in partnership and in the absence of the Branch Manager
The role of the Care Manager
- Accountable to the Branch Manager
- Responsible for the safe and secure delivery of care to service users
- Ultimate responsibility for all staff within the required areas (branch specific)
- Ensure appropriate delegation of staff care and support rotas
- To ensure permanent schedules for the service provision provided
- To ensure successful operation of quality control process and systems
- To work in partnership with the Care Quality Commission (CQC) and Local authority
- To effectively adhere to governing regulations and legislation
- To ensure that all computerised and manual records are up to date
- Implementation of the complaints procedure
- Implementation of the Safeguarding of Vulnerable adults procedure
- To liaise with service users / relatives and social workers
- Preparation of management reports
- Ensure training needs of all staff are met effectively
Essential
- Staff management experience in a service provision industry
- Full driving licence and use of own vehicle
Desirable
- Experience of the domiciliary care industry
- QCF 5 / NVQ4 in Care Management / RMA
Special Skills and Attributes of the Care Manager
- Excellent communication skills
- Good planning and organisational skills
- Negotiating skills
- Ability to develop a team
- Effective delegation skills
- Ability to motivate a team
- Sound understanding of good care principles and regulations
- Skills in assessment and care planning
- Ability to build working relations with health professionals, local authorities and the Care Quality Commission (CQC)
- Ability to cope under pressure
- Even-tempered and patient
- Ability to address non-compliant work performance of staff
- Ability to prioritise workload commitments
- Ability to cope with change
- Ability to display empathy
- Ability to display professional integrity
- Ability to work in accordance with company policies and procedures and governing legislation.
Key Competencies of the Care Manager
- Understand and implement legislation and regulations relevant to service user groups
- Maintain good assessment and review procedures which become the foundation for appropriate care plans
- Conduct sign off procedures for all personnel files; service user and care staff
- Effectively manage the On-call system 7 days a week
- Ensure that appropriate intervention takes place to meet the service user’s needs and rights
- To ensure a quality driven service through up to date knowledge of the company’s policies and procedures; with appropriate use of the policies site
- Responsible for cascading company policies and procedures to staff, both office and field based
- Establish and maintain effective working relationships
- Liaise with other agencies involved with the service user to ensure the provision of integrated services
- To maintain accurate, concise, timely and legible records relating to all service aspects
- To identify a Care worker with appropriate knowledge, skills and attitude to match the needs of the service user
- To follow up the initial contact between the care worker and service user to evaluate the Care Plan and ongoing needs
- To undertake telephone risk assessments, monitoring of service user’s satisfaction and care worker performance
- Liase with appropriate professionals and the Organisation’s management as required.
- To maintain accurate written and computerised record keeping
- To cover all calls on HCR and ensure weekly rotas are sent out to staff by Thursday afternoon. • To effectively manage the branch’s unallocated and permanently unscheduled visits to a compliant standard
- Manage the allocation of travel time between individual visits
- Coordinating hospital discharges
- With the involvement of the Branch Manager address and deal with complaints / concerns raised by service users, family members and health professionals
- To participate in staff, team and quality management review meetings as directed by the Branch Manager / Operations Manager
- To report back to the Branch Manager / Operations Manager on any aspect of service user care which warrants investigation or urgent action
- To be aware of the tasks and activities which must NOT be undertaken as part of care duties, as set out in relevant Policies and Procedures
- Undertake on-call duties as directed and record / report all on-call activity to the Office
- To allocate all unassigned calls during on-call hours – where visits cannot be assigned, undertake the visit
- To liaise closely with colleagues and other care professionals
- To maintain confidentiality of information at all times
- Safe running of the branch in the absence of the Branch Manager
- Provide care and support to service users at times required; both during and outside office hours
- Ensure that all branch staff files are maintained and updated as required. Ensure the events and outcomes of all visits, consultations, spot checks, complaints, missed visits and safeguarding's are recorded in all cases immediately following the event / visit.
- Ensure that the branch has all Service Users care plans updated, completed regularly and accurately by carers and kept in the client’s home. Copies of service user daily record logs over 6 weeks old should be and returned to the client’s file in the office.
- Preparation of statistics / reports on service delivery as directed by the Branch Manager.
- To keep accurate records of the recruitment process.
- Preparation of reports and statistics for inspections by contracts and CQC where requested
- Minutes of Office Team Meetings and of actions proposed in response to compliance issues
- To be fully up to date with current changes and the introduction of policies and procedures
- To be fully aware and up to date with contractual and CQC obligations for the service
- To deputise for the branch in the absence of the Registered Branch Manager
- Have a working knowledge of Health and Safety
- Compliance with all relevant Care Standards
- Effective preparation for onsite quality visits conducted by local authorities and CQC
- Maintain administrative systems
- Any other such duties required to ensure the safe running of the services and delivery of appropriate care to service users
If you feel you have all of the above qualities and experiences for this role and are looking to start a new challenge, please contact the team or send your cv to DWM Resourcing now
Job Types: Full-time, Permanent
Salary: £28,500.00-£30,500.00 per year
Benefits:
- Company events
- Flexitime
- Free parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Experience:
- Domiciliary/Homecare: 1 year (required)
Licence/Certification:
- Driving Licence (required)
- NVQ 4/5 Health & Social Care (preferred)
Work Location: In person
Reference ID: Care Manager Brent