Care Manager

Job ID:

316e774

Location:

Brent, England

Published:

2 days ago

Salary 28500 - 30500 GBP ANNUAL

Company

DWM

Website

dwmresourcing.co.uk

Headquarters

Ascot, United Kingdom

CEO

Revenue

Unknown / Non-Applicable

Type

Company - Private

Sector

Founded

Job Description

Care Manager - Domicilary Care

Brent

£28,500 - £30,500

To work in partnership and in the absence of the Branch Manager

The role of the Care Manager

Accountable to the Branch Manager
Responsible for the safe and secure delivery of care to service users
Ultimate responsibility for all staff within the required areas (branch specific)
Ensure appropriate delegation of staff care and support rotas
To ensure permanent schedules for the service provision provided
To ensure successful operation of quality control process and systems
To work in partnership with the Care Quality Commission (CQC) and Local authority
To effectively adhere to governing regulations and legislation
To ensure that all computerised and manual records are up to date
Implementation of the complaints procedure
Implementation of the Safeguarding of Vulnerable adults procedure
To liaise with service users / relatives and social workers
Preparation of management reports
Ensure training needs of all staff are met effectively

Essential

Staff management experience in a service provision industry
Full driving licence and use of own vehicle

Desirable

Experience of the domiciliary care industry
QCF 5 / NVQ4 in Care Management / RMA

Special Skills and Attributes of the Care Manager

Excellent communication skills
Good planning and organisational skills
Negotiating skills
Ability to develop a team
Effective delegation skills
Ability to motivate a team
Sound understanding of good care principles and regulations
Skills in assessment and care planning
Ability to build working relations with health professionals, local authorities and the Care Quality Commission (CQC)
Ability to cope under pressure
Even-tempered and patient
Ability to address non-compliant work performance of staff
Ability to prioritise workload commitments
Ability to cope with change
Ability to display empathy
Ability to display professional integrity
Ability to work in accordance with company policies and procedures and governing legislation.

Key Competencies of the Care Manager

Understand and implement legislation and regulations relevant to service user groups
Maintain good assessment and review procedures which become the foundation for appropriate care plans
Conduct sign off procedures for all personnel files; service user and care staff
Effectively manage the On-call system 7 days a week
Ensure that appropriate intervention takes place to meet the service user’s needs and rights
To ensure a quality driven service through up to date knowledge of the company’s policies and procedures; with appropriate use of the policies site
Responsible for cascading company policies and procedures to staff, both office and field based
Establish and maintain effective working relationships
Liaise with other agencies involved with the service user to ensure the provision of integrated services
To maintain accurate, concise, timely and legible records relating to all service aspects
To identify a Care worker with appropriate knowledge, skills and attitude to match the needs of the service user
To follow up the initial contact between the care worker and service user to evaluate the Care Plan and ongoing needs
To undertake telephone risk assessments, monitoring of service user’s satisfaction and care worker performance
Liase with appropriate professionals and the Organisation’s management as required.
To maintain accurate written and computerised record keeping
To cover all calls on HCR and ensure weekly rotas are sent out to staff by Thursday afternoon. • To effectively manage the branch’s unallocated and permanently unscheduled visits to a compliant standard
Manage the allocation of travel time between individual visits
Coordinating hospital discharges
With the involvement of the Branch Manager address and deal with complaints / concerns raised by service users, family members and health professionals
To participate in staff, team and quality management review meetings as directed by the Branch Manager / Operations Manager
To report back to the Branch Manager / Operations Manager on any aspect of service user care which warrants investigation or urgent action
To be aware of the tasks and activities which must NOT be undertaken as part of care duties, as set out in relevant Policies and Procedures
Undertake on-call duties as directed and record / report all on-call activity to the Office
To allocate all unassigned calls during on-call hours – where visits cannot be assigned, undertake the visit
To liaise closely with colleagues and other care professionals
To maintain confidentiality of information at all times
Safe running of the branch in the absence of the Branch Manager
Provide care and support to service users at times required; both during and outside office hours
Ensure that all branch staff files are maintained and updated as required. Ensure the events and outcomes of all visits, consultations, spot checks, complaints, missed visits and safeguarding's are recorded in all cases immediately following the event / visit.
Ensure that the branch has all Service Users care plans updated, completed regularly and accurately by carers and kept in the client’s home. Copies of service user daily record logs over 6 weeks old should be and returned to the client’s file in the office.
Preparation of statistics / reports on service delivery as directed by the Branch Manager.
To keep accurate records of the recruitment process.
Preparation of reports and statistics for inspections by contracts and CQC where requested
Minutes of Office Team Meetings and of actions proposed in response to compliance issues
To be fully up to date with current changes and the introduction of policies and procedures
To be fully aware and up to date with contractual and CQC obligations for the service
To deputise for the branch in the absence of the Registered Branch Manager
Have a working knowledge of Health and Safety
Compliance with all relevant Care Standards
Effective preparation for onsite quality visits conducted by local authorities and CQC
Maintain administrative systems
Any other such duties required to ensure the safe running of the services and delivery of appropriate care to service users

If you feel you have all of the above qualities and experiences for this role and are looking to start a new challenge, please contact the team or send your cv to DWM Resourcing now

Job Types: Full-time, Permanent

Salary: £28,500.00-£30,500.00 per year

Benefits: