Job Introduction
An opportunity has arisen for a Team Support within the Primary System Design team based at Lamby Way, Cardiff.
The Primary System Design team is responsible for the design of the 33kV, 66kV and 132kV distribution network throughout National Grid Electricity Distribution (NGED) and for the provision of technical support to Network Services and other teams across the business.
As a Team Support you will be responsible for providing administrative support to all members of the PSD South Wales Team and for communicating directly with various internal and external stakeholders including customer’s applying to connect to the NGED network.
- Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve.
Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.
Main Responsibilities
- Process Connection Surgery, Budget Estimates and Connection Offer enquiries using Crown. This also involves determining whether customers have provided the minimum information required for assessment by NGED and confirming reference numbers and key dates to the customer.
- Manage the PSD Team inbox for new connection requests and activity prompts within Crown.
- Handle internal and external queries from customers regarding new applications and on-going schemes.
- Produce scheme documentation as required i.e. Construction Files, Connection Agreements, Adoption Agreements, Novation Agreements, MPAN’s and CT Pre Note Requests.
- Raise advance capital sanction documentation and External Billing Requests (Invoices / Credit Notes / Refunds) for all accepted schemes.
- Process Invoices and Purchase Orders using E5. Liaise with Credit Control regarding outstanding invoices.
- Close enquiries down and manage internal databases and trackers for open and closed connection and reinforcement schemes.
- Liaise with the Statement of Works Team with regards to co-ordinating newly accepted connections.
- Production of KPI and Connection Summary Reports.
- Provide administrative support to the Team Manager and the team, i.e. arranging meetings, catering, hire cars, travel and accommodation.
The Ideal Candidate
- Excellent organisational, communication and customer service skills.
- Good understanding of business processes and statutory requirements.
- An enthusiastic team player as well as being able to work independently and demonstrate initiative.
- Experienced in using a range of IT systems with the ability to adapt to new systems and processes quickly.
External candidates are required to have A*-C grade in GCSE Maths and English or a Functional Skills Level 2 qualification in both subjects.
About The Company
If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.
In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.
You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
Additional Application Information
Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.
To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please email [email protected]
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.
About Us
National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.
National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.
We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.