Job Description
Birmingham SmartCare is a GP Federation in Birmingham. Formed in 2016 Birmingham SmartCare is a company which is owned and run by local primary care clinicians working together to improve health and well- being.
We have an elected Executive Board of Directors which is made up of GP’S and supported by our Chief Operating Officer. Each member practice has an elected representative who attends the organisation’s Annual General Meeting.
We believe that our organisation brings together the strong values of local general practices with the advantages of working at scale and the ability to collaborate on services which cannot practically be provided in smaller settings. Additionally, this is positive for skill sharing, interpersonal learning and the dissemination of best practice. This will ensure the delivery of excellence in general practice.
Birmingham SmartCare prides itself on remaining local to the citizens and patients within its geographical boundaries, and continuously strives to put services and systems in place to improve the health and well being of its population.
Job description
Aim
The Federation has a number of Services which will require admin support in order to operate.
· Central Prescription Service
· Central Docman Service
· COVID19 Vaccination Hub
· PCNs
· Extended Access
· Respiratory Diagnostic Hub
· Red Site
Duties and Responsibilities
· Answer incoming calls and take patient information booking them into the correct service
· Book patients for the required service
· Transfer requests as appropriate
· Document incidents and complaints
· Undertake regular audits of work
· Communicate with other health care professionals to ensure seamless patient care
· Engage with patients in a friendly and professional manner while actively listening to their requests
· Coordinating the COVID-19 vaccination clinics
· Ad-hoc duties as and when required across all Services
Skills
· High level of attention to detail
· Ability to work without supervision
· Exceptional Communication and Customer Service Skills
· Technical Skills
· Ability to Handle Confidential Information
· Strong Record Keeping Skills
· Presentation Skills
· Ability to Multitask
· Team player
· EMIS & Docman experience desirable but not essential
Other
· Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
· Willingness to work flexible hours when required to meet work demands
· Access to own transport
· Previous contact / call center experience would be beneficial but not essential
Job Types: Full-time, Part-time
Salary: From £10.00 per hour
Job Types: Full-time, Part-time, Temporary contract, Zero hours contract
Salary: £10.00-£12.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 30/04/2023
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