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Southern Counties Veterinary Specialists

Client Relationship Manager

Id Job: 316e774

🏢 On-site
💼 Southern Counties Veterinary Specialists
📍 Ringwood, England
🕒 1 day ago
💰 35000 GBP ANNUAL

Job Description

CLIENT RELATIONSHIP MANAGER SPECIFICATION_JOB DESCRIPTION

Job Title: Client Relationship Manager (CRM) Department: Support

Reports to: Senior Management Team (SMT) Direct Report: Hospital Manager (HM)

Location: Ringwood Employment Type: Permanent / Fulltime (40 hours per week) – part-time / job share can be considered.

Salary: £35,000 per annum.

Job summary: The Client Relationship Manager will be responsible for the delivery of a first-class customer service to both hospital clients and referring veterinary surgeons. The Client Relationship Manager will work closely with the HM to analyse client feedback and identify how operational client services can be improved. The CRM will also work closely with clinical teams to improve communications and carry out client complaint investigation and management. The CRM will be responsible for managing CPD events and outreach services to our referring practices.

Essential & Desirable Requirements:

Competency: Communication, Knowledge and Experience

Key tasks:

Vetcare Limited at all times.

Works as necessary.

Competency: Service Delivery

Key tasks:

Competency: Teamwork & Motivation

Key tasks:

Competency: Liaison & Networking

Key tasks:

Competency: Initiative & Problem Solving

Key tasks:

Competency: Planning and Organising Resources

Key Tasks:

Job Type: Full-time

Salary: £35,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Work Location: In person

Application deadline: 18/03/2023

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