Job Description
PET/CT Administrator - This is a Permanent Part-Time post (30 hrs/wk). The 30 hours could potentially be shared between two individuals (e.g. 3 & 1 or 2 & 2).
The Department of Medical Physics & Bioengineering is looking to recruit a friendly, efficient and self-motivated individual to join our administrative team supporting the PET/CT Service.The role includes contacting patients by phone (a good telephone manner is essential), making appointments,data collection and entry and other general clerical duties.You will need to possess excellent organisational and interpersonal skills and have an ability to quickly learn new software packages. Training will be provided .
1. To contact patients by phone and record patient responses to questionnaires.
2. To make appointments in CRIS and Millennium, (including preparation of appointment letters/envelopes). This also includes scanning in necessary paperwork, preparing and printing lists and finding and copying reports and forwarding images to PACS. Training will be given
3. To operate systems external to the hospital e.g. Alliance Medical Limited (AML) Radiology Information System (RIS), for which, significant training will be given. This includes scanning in necessary paperwork, preparing and printing lists, entering data into a spreadsheet from information on CRIS, copying the right report for the right patient into a pdf and appropriately attaching the pdf to correct patient on the AML RIS.
4.Use own initiative to reschedule/rearrange appointments as a result of cancellation/late referrals and urgent patient requests
5. Ensure accuracy of inputted data.
6.To ensure accurate paper and electronic records are maintained and stored as appropriate including the PET/CT spreadsheet and patient satisfaction survey spreadsheet.
7.Respond to ad hoc patient and staff queries (in person, by telephone and by email).
8.Contribute ideas and initiatives to help towards creating and maintaining an effective and efficient service.
9. To arrange transport for patients asand when appropriate.
10.To communicate effectively with a variety of staff in order to ensure a good and efficient service.
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.
Please find attached to the vacancy a detailed person specification and job description for further information about this role.