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Description

Job Responsibility

• Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;
• operational excellence;
• Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;
• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality and continuity assurance;
• Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
• Provides support to help maintain solid relations with vendors and partners;
• Assists colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the network operations strategy;
• Performs assigned tasks in support of consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile;
• Performs assigned tasks related to planning, scheduling, implementing and testing new services, new features and network expansions;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.