Job Description
Position: Assistant/Deputy Manager
Function: Operations
Organisation Structure Reports to: General Manager
Objectives
- To deputise for the General Manager in their absence, including covering days off and holidays.
- Support your General Manager to deliver a profitable business whilst delivering the brand offer
- To maintain a safe and legal business adhering to all Company and legal requirements
- To have an impeccable guest focus
- To create a fun, friendly family environment for your teams to work in
Responsibilities
PEOPLE
- Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer
- Coach the team
- Support the team to complete their training and learning journeys
- Take a proactive part in team meetings ensure all relevant information is cascaded
PROFITS
- Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability
- Manage labour effectively to ensure team members are deployed at the correct times for trading levels
- Manage all lines of the P&L account to maximise profit in the business
- Act as a sales ambassador, upselling at every opportunity to maximise profits
GUESTS
- Always deliver excellent guest service and coach the team to do the same
- Deal with guest enquiries and resolve complaints quickly and professionally
- Value guests by engaging with them and encouraging them to revisit
- Ensure the guest profile is managed effectively to deliver the brand offer
PRACTICES
- To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws.
- All relevant due diligence and other Company compliance is completed at the required times
- Manage property maintenance issues
- Attend and take an active role in brand roadshows and other workshops
Qualifications
Behaviours
- Share the Big Picture
- Deliver Results
- Innovate & change
- Working Together
- Grow your people
Pre-requisites
- High level of digital skills, including use of social media and to be computer literate
- Hands-on experience in customer facing roles
- Excellent interpersonal skills
- Good written and oral communication skills
- The ability to work in a team
- Good planning and organisational skills
- The ability to work independently and make decisions confidently
- Problem-solving ability, to resolve issues as they arise
Job Types: Full-time, Permanent
Salary: Up to £32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Tips
Ability to commute/relocate:
- Smethwick: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: AM - 03/23
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