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Customer Service Advisor (Telecoms)

Job Description

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?
A little bit about us….
We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.
After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future!
Why join County Broadband….
At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!
We currently offer some great benefits, that are continuously being reviewed!

• Salary up to £19,500 per annum
• 22 Days holiday, plus bank holidays. Increasing with service!
• Company bonus scheme!
• Eye Care Vouchers
• Company events!
• Company Pension
• Sick Pay

Our exciting opportunity
Please Note: The start date for this role is November 2022

This role is key to support the customer service function. The role will take the lead on booking customer installations and liaising with our build partners.

• Using data to identify customer connections within FTTP village projects.
• Using build images create bespoke customer connection documents
• Contact customers by phone and email to schedule installation of fibre to the premises
• Schedule installations with County Broadbands build partners
• Create workflow jobs using the County Broadband task management system
• Maintain engineer’s diaries and track works completed
• Maintain accurate records of scheduled work
• Maintain accurate records of contact with customers
• Identify aborted jobs and reschedule work
• Providing any necessary data or reports to the Customer Connection Manager
• Other such reasonable duties within the general scope of the job title, at the Customer Service Managers direction

Your skills and experience

• Experience in a customer service/call handler role.
• Proven experience in and administrative role
• Computer literate
• Excellent written and verbal communication skills

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Salary: Up to £19,500.00 per year

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