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LYPHE Group

Service Manager / Ops Manager

Id Job: 316e774

🏢 On-site
💼 LYPHE Group
📍 Remote
🕒 Today
💰 35000 – 55000 GBP ANNUAL

Job Description

This role is right for you if you: Are passionate about and committed to delivering exceptional service to patients and have exceptional problem solving, line manager and communication skills. You will be passionate about hitting targets and motivating a team to work together to achieve a common goal.

This role is not right for you if you: Cannot use your personal style to influence and impact change, make decisions in the moment and be accountable for a team, patient success and stakeholder management.

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

Operations and Service management

Ensure that the different elements of the patient journey are managed efficiently and professionally including

but not limited to:

Leadership

Service improvements - Monitor the figures associated with each area to establish areas for improvement; Speak to all stakeholders and arrange workshops to understand the difficulties in each area; review possible improvements with patient experience in mind; Implement the improvement across any platforms required and monitor the results.

General assistance/guidance – point of contact for anyone who has an issue or needs guidance relating to the clinic. This can be from SLT, outbound team, DG pharmacy, DG admin, Doctor liaison team, clinical/medical teams.

In addition to the duties and responsibilities listed, the post holder is required to perform any other reasonable duties from time to time.

Qualifications & Experience

Degree or equivalent experience

Leadership or Management Quals

Clinical Qualification or Healthcare Management Experience.

RA or QA experience

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £35,000.00-£55,000.00 per year

Benefits:

Schedule:

Work Location: Remote

Application deadline: 17/03/2023

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