Job Description
Scheduler
Our Company
Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.
Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.
Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.
We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.
Our Role
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
We are looking for someone to:
· Take ownership of the workstreams, coordinating the work from receipt, through to job completion
· Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
· Provide customer service to both internal and external customers via telephone and webchat
· Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
· Ensure that all the client and operational requirements are met in a professional and efficient manner
· Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
· Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
· Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
· Ensure that safety issues are reported in line with Company procedures
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
Job Types: Full-time, Permanent
Salary: £20,000.00-£24,383.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
Work Location: In person