Job Description
What you'll work on
To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise the collection & recovery of Council Tax
To deal directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents
What you'll achieve
To maintain an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection
To work as a team member and to contribute ideas to assist in improving the work and customer experience.
Provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required.
Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met
To comply with new and existing Council tax legislation and working practices and to be familiar with the Local Council tax Reductions scheme.
To determine applications and reviews for discounts, exemptions, disregards and reduction after gathering all relevant information and verification required and to set up different payment methods ensuring compliance with direct debit rules as required.
To demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
Any other duties and responsibilities that may be reasonably allocated
Where you'll work
Remote
A few things to note
The rate for this role is £27.00 per hour (Umbrella)
The term for this role is 3 months initially
Skills you'll need to bring
Legislation
- Demonstrate the ability to take on board and understand complex legislation
- Experience of processing Council Tax accounts
IT Systems
- Demonstrable knowledge and experience of using Capita One (Academy) or Northgate(NEC) Revenues and Benefits system
IT skills
- ICT skills including PC, Microsoft office
Communication/Influencing
- Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
Performance
- Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment
- Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate
Planning and Organising
- Strong organisational and time management skills
Equal opportunities
- Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
Job Types: Full-time, Temporary contract
Contract length: 3 months
Salary: £27.00 per hour
Application question(s):
- Can you demonstrate the ability to take on board and understand complex legislation?
- Do you have experience of processing Council Tax accounts?
- Can you demonstrable knowledge and experience of using Capita One (Academy) or Northgate(NEC) Revenues and Benefits system
- Do you have ICT skills including PC, Microsoft office?
Experience:
- Local Government: 1 year (required)
Work Location: Remote