Contact Centre Team Manager
Grade D
Competitive Salary - Excellent career development, discounted products and services and much more!
We are currently recruiting a for a Team Manager to join the Lead Generation Team in Tamworth Contact Centre.
As a Brakes Team Manager Responsible for leading and motivating a team of up to 13 executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
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Responsible for the direct management and motivation of between 13 Lead Generation Executive, ensuring each individual is fully developed to their maximum potential.
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Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
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Support and identify opportunities to improve revenue and customer experience.
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Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
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The role will be a mixture of coaching, advisory, co-ordinating and delivering.
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To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
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KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
You:
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You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
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Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
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A customer centric approach to business in all dealing with customers, peers, staff and suppliers
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Ability to proactively give feedback and act on feedback given – Champions a coaching culture
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Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
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Excellent communication, influencing and negotiation skills, both written and verbal
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Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
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Role model Brakes values at all times
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An ability to build and maintain good working relationships at all levels
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Leads, inspires and promotes confidence within a Team
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Exceptional customer handling skills and experience with strong problem solving capabilities
Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
- A competitive salary
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Huge discount on all sorts of lovely food and award-winning products
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Generous holiday allowance, with option to purchase more
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Recognition awards and Incentives
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Pension
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Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
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And much more….
There’s a lot on offer, so what are you waiting for?