Job Description
TRAVEL ADVISOR
JOB DESCRIPTION
The overall role of a travel advisor is to book travel reservations for our valued customers. Creating bespoke itineraries, whilst keeping in line with our customer's Travel policies. This will involve searching for the most cost-effective travel solutions tailoring each booking to their requirements. Bookings will include Hotels, Self-catering, Car Hire, Ferries, Rail and Flights.
Most suitable for candidates who have good attention to detail, work well to a deadline, excellent customer service values with a drive for customer satisfaction.
Due to the nature of our customer base, the role can be very reactive with busy peaks on some days. The candidate must be able to work well under pressure.
There is an opportunity for progression with your learnt experience to develop your career into other positions within the business.
ROLES & RESPONSIBILITIES
- To act as the primary contact for customers by handling incoming requests via telephone, email and our bespoke online platform
- To complete reservations at the point of sale, accurately and efficiently.
- To provide excellent customer service and always exceed expectations
- To support other members of the team
- Provide solutions and advice to customers
Details About us
Rapid Travel Group are a Travel Management company, servicing customers in the construction industry with their travel & Accommodation requirements throughout the UK & Europe. A fast-growing company that is driven by customer service and company culture.
SUMMARY
- Salary £20,900-£25,000 plus extras
- 9:00 - 17:30 Monday to Friday
- 45-minute lunch and two 15-minute breaks
- Hybrid working
- Employee perks and benefits
- Paid on call rota
Hybrid working. 1 days of each month will be spent working in the office and the rest of the time working from home
On-call rota- you will be required to be on call once every 8 weeks on average, Monday-Sunday, you will receive additional pay for this
Full training will be provided in the office and from home
Skills required
- Attention to detail
- Work well under pressure
- Able to work from home
- Work well to a deadline exceptional customer service, conversation and relationship skills
- Computer literate
- Be able to multi-task
Desirables
Working in the construction or hospitality sector
Travelled frequently using services such as hotels, self-catering, rail, ferries and flights
BENEFITS AND PERKS OF THE JOB
- YuLife rewards
- 25 days holiday plus bank holidays
- Discounts on Travel for personal trips
- Health and mindfulness programme
- Shorter days when on-call
- Mental health councelling
- A day off for your Birthday
- Open door policy with management
- Competitive salary
- Staff lunches, meet-ups and team building
- Work from home Flexible hours*
- Extended lunch break A fabulous team and lots more...
- Star of the month
About us
Rebecca, Karl and Linda are the founding members of RTG.
" Rapid has grown incredibly fast since we started in 2012, and a big part of that success is thanks to our amazing team"
Job Type: Full-time
Salary: £20,900.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Grimsby, Lincolnshire: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 3 years (required)
- Computer skills: 3 years (required)
- Administrative: 1 year (required)
Work Location: Hybrid remote in North East Lincolnshire
Application deadline: 01/05/2023
Reference ID: Travel Advisor 181022