Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.
Consignment Account Manager UK (F/M/D)
Permanent position, based in London
About the role
Join the Consignment team in the UK!
The Consignment team offers Vestiaire Collective's VIP customers a hassle-free selling service: We manage everything from at home collections, copywriting, photography, price management, storage and shipping on behalf of our clients.
We are looking for an Account Manager, who can work independently, create strong relationships with our clients and drive repeat business. This role will be based in London.
What you'll be doing
- Build strong relationships with your VIP & HNW client portfolio to increase retention & repeat deposits and drive for sales.
- Create and execute reactivation and referral campaigns to boost business.
- Advise your clients on our item selection guidelines, ensuring you optimise your clients' catalogues to increase sell through rates and maximise their sales.
- Assist clients with any problem or issues that may occur, schedule and honour appointments and provide an outstanding level of service.
- Liaise with our operational team to ensure all of your clients' items are handled promptly.
- Support with in-house campaign management to increase sell through rates.
- Work on other ad-hoc or cross-functional projects.
Who you are
- 5 years of professional experience in the luxury retail industry, personal styling or customer-facing luxury job.
- You are a luxury industry expert, with a good knowledge of fashion, brands, trends and pricing.
- You are comfortable communicating with demanding, HNW clients, can anticipate their needs and expectations, manage to problem solve and address issues in a calm and positive manner.
- You have the ability to be a strong ambassador for Vestiaire, who represents Vestiaire's values and can build networks and referrals very quickly.
- You have a strong will to overachieve your ambitious targets, have excellent organisational skills and are confident with using tools such as G-suite, Salesforce, CRM.
- You are fluent in English.
What we offer
- A meaningful job with an impact on the way people consume fashion and promote sustainability
- Hybrid working with an average of 3 days per week in the office
- The opportunity to do career defining work in a fast growing French-born scale up
- The possibility to work as part of a global diverse team with more than 50 nationalities
- 2 days to help Project - reinforcing your activist journey and volunteer for an association
- Significant investment in your learning and growth
- Competitive compensation and benefits package
- As a full member of our entrepreneurial project, you will be eligible to receive VC's shares.