Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality. Travelbag operates 6 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group
We are now expanding our virtual call centre and are recruiting for a Sales Manager to lead and manage a team of homeworking Travel Specialists. In this role, you will be responsible for the overall financial and sales performance of your team with a ‘lead from the front’ approach. You will work with the wider Travelbag management team to deliver sales results whilst championing our brand.
You should have previous travel industry experience and be an inspirational leader who can engage with your team remotely to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.
Job Accountabilities
- Assume overall responsibility your team; leading, developing and motivating your Travel Specialists in a dynamic and inspirational manner
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service, ensuring targets and goals are achieved
- Work in partnership with the post-sales teams to ensure a high quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
- Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries via all available channels, support and introduce new initiatives for non-retail teams, delivering an exceptional customer journey and championing individual staff knowledge and experience
- Propose plans to enhance our non-retail sales opportunities to increase revenue generation, implementing processes to improve sales performance alongside ongoing performance analysis
- Contribute to and attend brand events
To be considered for this role, we need you to have the following skills, experience and qualifications:
- Extensive experience of working at a strategic level in an inbound sales environment – in a call centre or remotely
- Sound operational management experience - ideally remotely
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute, challenge and provide leadership and coaching remotely
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement thereof
- The ability to create dynamic and high-performing teams through selection, motivation and development
- Excellent communication skills - both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
For more information, please click on the job description below
This role can be based remotely, or at any of our UK shops and offices (Leyland, Chester, Knutsford, Solihull, Cheltenham, Kingston-upon-Thames, London or Winchester). Some business travel will be required.
Our employees enjoy many benefits including 25 days annual leave (+ Bank Holidays), an additional annual leave purchase scheme, life assurance, pension scheme, employee assistance programme, travel discounts, industry/social events, long service awards, low-cost health care for you & your family and a free Taste Card.