Job Description
Woodbury Surgery
Apprentice GP Assistant
The successful candidate will be developed to provide exceptional patient services. Working alongside the established teams, you will be enrolled on the Business Administration Apprenticeship level 3 with Clinical Coding with PMA Ltd. In-house training and on the job training will be offered. The role will include signposting patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies in a timely manner.
Apprenticeship summaryWhat will the apprentice be doing?
The General Practice Assistant (GPA) is a new and exciting role and provides a unique opportunity to work in the NHS primary care team and implement a fulfilling role providing care for the local population.
The successful candidate will be developed to provide exceptional patient services, working alongside the established teams of admin, GPs and other clinical and non-clinical members.
- Maintain and monitor the practice clinical appointment system
- Process online requests
- Answer incoming phone calls, transferring calls within the surgery
- Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies in a timely manner
- Accurately enter new and temporary registrations and additional patient information as required
- Input data into the patients’ healthcare records as necessary, including coding from clinical correspondence
- Arrange appointments, tests and follow up appointments for patients
- Help the GP liaise with outside agencies
- Face to face consultations with patients taking blood pressure, ECGs & phlebotomy
- Monitoring the collection of samples for the nursing team to include urine testing
- Attending team meetings
- Online learning to keep up to date with regulations and policies
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Clinical Coding with PMA Ltd.
The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace.
- Internal training (1-1 sessions, shadowing)
- Mandatory training via TeamNet (internal staff website)
- Protected learning time
- Team training
- Dedicated mentors
- External training
Functional Skills in English and maths if required.
What is the expected career progression after this apprenticeship?
After gaining 2 years worth of work experience and completing a level 3 in business administration, you will be able to work as a GP assistant or administrator in the primary care sector or a similar setting.
Requirements and prospects
Desired skills and personal qualities
- Communication skills
- Customer care skills
- Patience
- Empathetic
- Time Management
- Adaptable
- Resilient
- Confidentiality
Qualifications
- GCSE or equivalent English (Grade Grade 4/C) desirable
- GCSE or equivalent in 3 other GSCE (Grade Grade 4/C) desirable
- GCSE or equivalent Maths (Grade Grade 4/C) desirable
Things to consider
Candidates should consider the location of the Practice and how they will be able to get to work. You must have the skills and confidence to communicate effectively and with a wide range of patients and professionals under pressure. Reality Check. Working in a GP Practice can be highly demanding and busy however incredibly rewarding.Annual wage
£10,530
Working week
Monday – Friday, shifts to be confirmed within the hours of 08:00 – 18:30. 30 hours per week. (occasional weekends with notice.)
Total hours per week: 30 hours a week
Expected duration
24 Months
Possible start date
02 Jun 2023
Date posted
17 Apr 2023
Apprenticeship level
Advanced
Level 3 (A level)
Reference number
VAC1000155061
Positions
1 position available
Job Type: Apprenticeship
Salary: £10,530.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: VAC1000155061