
Customer Operations Administrator
Id Job: 316e344
Id Job: 316e344
An exciting opportunity in the role of Customer Operations Administrator has become available within the Travelbound Music and Concerts Tours Team!
Sitting in the Experience Education Division of Travelopia, Travelbound is dedicated to arranging specialist music and performance tours and is a small team that requires a strong and enthusiastic teammate.
Our Experience Education business incorporates our fantastic brands, SkiBound, Travelbound, Edwin Doran & Masterclass, World Challenge and JCA Adventure. The EE division is part of the Travelopia Group, a KKR owned company, and is a leading provider of educational travel – offering a wide range of experiences for students in the UK and Australia: from ski and adventure breaks to international travel supporting core curriculum subjects, sports tours and expeditions to places near and far!
Working for Travelbound as the Customer Operations Administrator, focusing on Music Tours, your responsibility will be to manage all aspects of customer service and tour operations from confirmation of booking to point of departure. You will liaise with clients, coach companies, hoteliers, concert venues, restaurants, and attractions servicing our client's needs while taking all opportunities to upsell extras and improve our margin. Key to this is a musical understanding of the clients’ requirements in order to book and promote the most appropriate concerts.
What you will be doing
What we are looking for:
Join us and in return you will be rewarded with:
If you have a passion for music and can provide a high level of customer service and administration support, then we want to hear from you! Please apply today telling us why you would be a great match for this role.
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
#LI-SR1 #LI-HYBRID