Loughborough Contact Centre (126) / Hybrid, you'll be required to work in the office approx. once a week
Permanent
Full Time
Grade 2
Salary - £25,500 per annum
Hours - 40 per week, Monday to Friday
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
We have an opportunity to join the insights and analytics team as a Sales Operations Analyst – if you enjoy presenting data in an engaging way, if you’re the team’s go-to person for stats and trackers, or if you’ve already mastered Excel and are looking for the next step now is your chance to apply! You’ll be an integral member of the Insights and Analytics team, (that forms part of our Commercial function) and you'll use your insight and analytics capability to shape the way we operate online and in our sales contact centre to maximise profitability.
As part of this role, you’ll be responsible for:
Processing and uploading data sets across various systems including SQL and Tableau-
Ensuring the integrity of data, through automated extraction, manipulation, processing, analysis and reporting
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Developing, implementing and maintaining a full reporting suite, including bespoke KPI dashboards used up to Director level
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Produce both bespoke and BAU decks for senior leaders and category managers, adding insight to how we trade and always opportunity focused
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Provide analysis of strategy results, thereby maintaining an environment of continuous and measurable improvement
You will need:
To be confident working with data, for example, data processing in Excel or experience using SQL-
To be self-motivated, have exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy, and precision
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To demonstrate ability to drive innovation and think creatively to solve complex problems
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Strong communication, presentation, and influencing skills
It would be great if you had:
Experience building and maintaining business intelligence dashboards and reports-
Experience of data mining from large databases using SQL tools or business intelligence platforms and data-warehousing
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Knowledge of SQL and SQL server layers
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Advanced proficiency across Microsoft Excel, Access, PowerPoint
We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
Access to company sharesave scheme-
Discounts at our Currys stores for you and your family
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Access to the Aviva Digital GP app, where you can access a GP 24/7
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Hybrid working; how often you need to go onsite will depend on the nature of your role
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech
#LI-Hybrid