
In Store Operations Specialist
Id Job: 316e344
Id Job: 316e344
The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.
Generalist/Non-Generalist:
Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.
Key responsibilities
β Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks
β Leads delivery teams ensuring product availability is flawless and delivered in a timely manner
β Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent
β Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner
β Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels
β Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard
β Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections
β Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
β Ideally has a minimum of 1 years experience within a customer service focused or store operations environment
β Exhibits an authentic desire to exceed the customerβs expectations β Proven ability to meet or exceed goals preferred
β Demonstrates a sense of urgency
β Has a healthy, competitive spirit, while maintaining a team focus β Is resilient and bounces back quickly from setbacks
β Pursues opportunities to take on more responsibility
β Seeks out coaching from leaders and peers to improve productivity; leads own learning
β Demonstrates ability to improve customer satisfaction and drive customer loyalty
β Demonstrates excellent store operational skills
β Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
β Ability to communicate effectively; both verbal and written
β Ability to form an effective and positive working relationships with other team members
β Ability to work in a team environment to achieve goals
β Have a genuine passion for retail
β Demonstrate genuine desire to provide excellent customer service β Ability to multitask with attention to detail
β Enthusiastic and positive attitude to work
β Strive towards our best place to work ethos
Job Types: Full-time, Permanent
Schedule:
Work Location: In person