Front of House Receptionist– George Stephenson House, York 40 hrs Per week
25 days holiday plus 8 days bank holidays.
Mitie has a great opportunity for a Corporate receptionist to join the Signature Team; the Receptionist will be based with one of our prestigious customers Network Rail in York.
Company Profile
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.
Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Standards
As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.
Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.
To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.
Main duties
General:
- To represent Signature in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests withing Network Rail, Mitie and Signature clients with any reasonable requests.
- To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
- To comply with Signature standards for absences/ sickness.
- To work to the Mitie core values.
Mitie Values:
- To deliver the exceptional every day
- We are built on integrity and trust
- Our diversity makes us stronger
- Our customer business is our business
Front of House Receptionist responsibilities:
- Being the first point of contact at the reception desk while always maintaining a professional and helpful attitude.
- Signing in visitors while issuing the health and safety brief.
- Answering the telephone in a timely manner while using the correct greeting and solving any queries.
- Booking meeting rooms for our clients.
- Responding to the reception inbox making sure all emails are replied to in a timely manner, booking meeting rooms for our clients.
- Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
- Updating the weekly visitor spreadsheet and providing monthly visitor figures to the client.
- Producing the Signature Network Rail newsletter.
- Conducting the onsite inductions, ensuring the induction registers and visitor passes processed.
- Keeping the front of house-training packs and documentation up to date.
- Weekly stock checks and ordering of required stationary to maintain supplies for the front of house.
- Elements of travel to relieve other sites if needed.
- To provide training for new and temporary team members.
- Making sure the front of house is always tidy and presentable.
- To support emergency evacuation procedures
Person Specification
Experience
2 years' previous customer service experience preferably within reception, switchboard or room booking environment. Qualified First aider or willing to undertake a course.
Skills and Knowledge
- Strong communication skills (both written and verbal).
- Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and guests.
- To be able to work individually or within a team.
- Customer focussed and the ability to build relationships with our clients and the Mitie team.
Education or Certification
- 2 years reception/administration experience (beneficial not required).
- Desired hospitality-based qualification, or official training.
Health and Safety responsibilities
- To follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.