Team Member

Id Job: 316e344

🏢 On-site

💼 Cineworld Group Plc

📍 Basildon, East of England, England

🕒 Today

💰 18371 – 20874 GBP ANNUAL

Job Description

Team Member

Location

Basildon

Business Area:

Cineworld Cinemas

Job type:

Flexible Hours

Job ref:

053976

Published:

16 days ago

Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.

Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.

Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.

Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.

Be knowledgeable about the cinema i.e. services and facilities.

Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.

Provide information on performance start and finish times, films synopsis and film classification.

Be aware of the policy towards film piracy within the cinema.

Be aware of all film classifications and identification procedure.

Ensure all lost property is correctly delivered to the appropriate area.

Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.

Work effectively using the correct upselling and suggestive selling techniques.

Be aware of current marketing promotions and assist as required.

Sell box office tickets and retail products correctly and follow correct cash handling procedures.

Assist with stock take as required.

Ensure all wastage is correctly recorded by following the wastage procedures.

Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.

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