Job Description
Please apply through our website at: www.adventureisland.co.uk/recruitment/
*Must have an up to date Frontline SIA license*
Extrovert. Outgoing. Lively. Enthusiastic. Full of energy.
These are just some of the traits we’re looking for in our staff.
Working within our security team provides a challenging and interesting role that covers a wide variety of responsibilities.
It is essential you have good communication skills, are able to work within a team environment and the ability to think on your feet.
Some of the roles performed by the security team are as follows:
- Interacting with customers and staff
- Customer enquiries and resolving customer issues
- Dealing with first aid
- Issues relating to lost children and vulnerable persons
- Dealing with lost and found property
- Safety checks within the company premises
Through the tact and efficiency of our security team provides a safe and enjoyable experience for all.
Working with us: An Overview
Our mission is to “To make our guests the happiest they have ever been within the safest possible environment, to ensure their regular return and recommendation to others!” That can only happen through our incredibly enthusiastic staff, who are committed to deliver fun, laughter, joy, happiness and magic all day long. They are schooled in the exquisite art of entertainment! And put through their paces when it comes to the serious business of health & safety, where every team member is coached and assessed on a daily basis.
The Perks
You’ll do well to find a team as happy as ours! We do everything we can to provide our staff with lifelong memories and experiences during their time with us – not to mention plenty of opportunities for growth and progression, along with those all-important bonuses.
Flexible Hours
Fitting work around college or university? Bringing up a young family? Either way, we’ll help you put together a schedule that complements your lifestyle.
We offer flexible hours, so could also suit those in a retired position.
Out of Work Events
From sports days to football tournaments, arcade competitions to nights out on the town, we’ll give you plenty of chances to have fun and develop strong bonds with your colleagues.
Staff discounts
As an Adventure Island employee, you automatically get 50% off meals in Stockvale’s top restaurants. You can enjoy massive discounts on wristbands and attraction admission fees, too.
The Stars League
Our very own reward system – which takes every role of department into consideration, including our back office and catering divisions – rewards the top 175 members with bonuses of up to £1000. Our hardest-working employees can also bag the prize for Top Host of the Overall Season, which is another £1000, and there are plenty of incentives for those who are looking to progress into leadership positions.
We celebrate the year’s achievements at the end of the season at the Stockvale Star Awards, which is a great (and free!) opportunity to get dressed up and enjoy an evening with your work family!
What We Need From You
If you’d like to join our outstanding company-wide team – we’d love to hear from you.
It’s important to mention that you will be in a customer-facing role. Even as a member of our security team, you will be responsible for delivering fun, laughter, joy, happiness, and pure magic to the public. Our customers’ experience really is in your hands, and that’s why we’ll expect you to:
- Welcome guests with warmth, positivity and friendliness – and deliver the same experience when they leave
- Pro-actively interact with customers wherever possible
- Display positive body language, showing energy and enthusiasm at all times
- Communicate with customers using appropriate, primarily park related, small-talk
- Communicate with customers with an enthusiastic, energetic, positive, friendly and warm tone of voice
- Energise our customers at every opportunity
- Work safely at all times to ensure customers are confident with our health and safety procedures
- Develop a broad knowledge of the park, so you can answer any customer enquires
- Clean rides and workstations where necessary
- We operate a zero drug and alcohol policy, and complete regular testing
Other Information
Shift times vary. Please note that applicants over the age of 18 could be required to work 12 hour shifts.
As part of our Security team you may be expected to work at either Adventure Island or Sealife Adventure, which is only a 5-minute walk away.
Providing Equal Opportunities is at the Top of Our Agenda
In 2020, the Stockvale Group was honoured to be presented with the Queen’s Award for Enterprise. We were awarded this for "Promoting Opportunity (Through Social Mobility)”.
This translates into actively giving everybody equal and every opportunity to succeed within the company and providing scope and opportunity for promotion and growth.
Job Types: Part-time, Temporary contract, Zero hours contract
Salary: £11.99 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
Schedule:
- 12 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Southend-on-Sea, SS1 1EE: reliably commute or plan to relocate before starting work (required)
Experience:
- Security: 1 year (required)
Licence/Certification:
Work Location: In person
Application deadline: 16/04/2023