Our busy and diverse IT department is looking for a Business Analyst who will be responsible for Business System processes.
We're looking for a motivated and ambitious individual, who understands how outstanding technology solutions can make to our organisation in improving the customer journey.
The role will be closely aligned to a software delivery team and will liaise with business leaders to ensure requirements are gathered and help report back the progress of these appropriately.
Responsibilities of the role
- Experience in analysing complex cross-functional business requirements, reviewing and improving business processes
- Ability to identify, manage, and resolve conflict while building successful business relationships across a range of stakeholder groups
- Perform use-case analysis to model the interactions between systems and users
- Identify how business requirements may be supported by business systems
- Document requirements as user stories with user acceptance criteria within Azure DevOps
- Deliver on commitments, and work collaboratively within the development team
- Ability to identify business risks and provide solutions to mitigate them
- Ability to communicate coherently to non-technically minded business stakeholders
- Work with software delivery teams, using Agile framework, to progress solution delivery
- Work with Application support to offer business and application insight in triaging incidents and change requests
- Requirements of the role
- 2-3 years of BA or customer/process journey experience
- Practical understanding of agile / SCRUM methodologies
- Experience in performing requirements elicitation
- Good communication skills both written and verbal
- Ability to work autonomously, and deliver on commitments in a timely fashion
- Excellent organisational, interpersonal, and communication skills
- Ability to confidently meet stakeholders, build rapport and manage expectations
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.