What you'll be doing:
Events Planner
£28000 + up to 2k per annum performance-based bonus opportunity
To be responsible for coordinating the conference and events bookings for the venue. Conducting showrounds and meeting customers to establish final details. Proactively upselling the facilities and always aiming to meet customer needs and exceed customer expectations. Produce BEO’s and attend operational meetings to ensure all details and requirements are handed over accurately to the operations manager. To raise and send customer invoices and be responsible for post event calls and customer feedback. Consistently ensure the highest standards of accurate and timely customer, staff and management information.
More about the role:
Responsibilities include
- Conducting reactive sales activities including responding to telephone and e-mail enquiries for final details
- Following up on post-event calls within a specific time scale to optimise repeat business
- To secure venue showrounds for the BDM’s
- To achieve agreed upselling sales targets
- Ensuring all details and requirements of confirmed bookings are handed over accurately to the operations team
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Liaise with the client onsite teams to ensure a harmonised approach
- Opportunity to attend venue showcase events and FAM Trips
- Generating and sending full pre-payment invoices to the customer
- Updating final invoice revenue in Delphi post event
- Update 3rd party platforms along with the venue website with seasonal offers and packages
- To always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure RA Venues obtains its market share in this sector
- To maintain accurate, up-to-date reports and information
- To maintain the Delphi FDC booking system compliance benchmark
- To maintain relationships with local event partners and LVP
- Support innovative campaigns for the Sales and Marketing plan
- Always responding positively and efficiently to customers, ensuring repeat business is optimised
What we’ll give:
- Up To £28000 per annum depending on experience
- up to 2k per annum performance-based bonus opportunity
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Who you are:
Our ideal Events Planner
- Will have extensive event planning experience within the UK conference and events industry
- Will be experienced in achieving KPI’s and developing business strategy to achieve growth expectations
- Minimum 2 years’ experience in an event planning role within a Conference & Events environment
- Minimum 2 years Delphi experience front and back of house
About Us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0404/90347001/52559991/SU
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.