Job Description
REPORTING TO GENRAL MANAGER
SCOPE AND PURPOSE
To provide an exceptional and friendly service to all guests of the hotel making them
feel as if they are staying in a home away from home.
In the absence of management to act as duty manager.
ROLE AND RESPONSIBILITIES
Be responsible for evacuation, in cases of emergency, acting as first point of
contact for guests and the emergency services
To plan the shift in relation to arrival, departure of guests including room
sales, room allocations, VIPs
To assist with taking reservations following the correct reservations procedure
To check in Guests, register guest, and allocate rooms.
Upon check in to verify guests’ method of payment follow established credit
checking procedures or cash handling procedures.
To check out departing guests, ensuring the correct paperwork is completed,
signed, all bills are posted and account is settled in full where applicable.
To cash up and reconcile reception takings and balance float.
To answer incoming calls and transfer the calls accordingly.
To deal with any guests complaints, and bring to the attention of management.
To deal with all guests’ queries in a professional and timely manner.
To co-ordinate room status updates with the housekeeping team by notifying
them of late check in rooms, early check in rooms and special requests.
To be fully aware of all the hotel facilities, and actively up sell to the Guest.
To be fully aware of the food and beverage offerings through the restaurant,
bar and room service.
To be fully aware of all room types, in-room facilities and mini bar operations.
To serve beverages from the reception bar.
To ensure that all equipment is in working order, and report any faults to the
department manager at the earliest opportunity.
To carry out any reasonable request from the General Manager.
QUALIFICATIONS AND EXPERIENCE
Two years in a similar role preferably in a quality hotel environment
PREFFERED SKILLS
Able to display a pro-active approach to problem solving
Loves the hotel environment and helping guests have a memorable stay
Fluency in written and spoken English
Ability to work under pressure
Team-player
Good organisational skills
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person
Reference ID: ROS05