Job Description
Are you bubbly, motivated and ready for a new challenge? We are looking for an individual with hospitality experience who wants to join our reception team!
The Reservations Agent is responsible for handling all incoming telephone calls and emails as well as administer bookings for 307 rooms in our busy and exciting hotel.
This role involves high volume of calls and emails to be answered; therefore a high level of spoken and written English is essential.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Reception Supervisor
Passionate about guest interaction? As a Reception Supervisor, you will lead your team to create unforgettable experiences for our guests.
What is in it for you:
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card
- Free Bonus Breaks Voucher
- Free Staff car parking
- Cycle to Work Scheme
- Staff Uniforms Provided
- Employee Support through confidential Advice Line 24/7
- Meal provided whilst on duty
- Double Time Bank Holiday Pay
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly and engaging service
- To supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Supervise and delegate duties to all Front Office team members.
- Other duties as assigned
Qualifications
Your experience and skills include:
- Previous experience as a Reception Supervisor or Team Leader in a hotel would be beneficial but not essential
- Your passion will be to wow our guest with amazing service and efficient check in and out.
- You will be obsessed about brand standards and genuinely care about guest experience and exceeding guest expectations.
- You are a great leader and strive to develop the reception team
- You will have the ability to remain calm during difficult situations or in a very busy environment
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours including weekends, mornings, afternoons and nights
- Must already have the right to work in the UK
Additional information
Your team and working environment:
- Our hotel comprises 307 bedrooms, Bar and Restaurant
- Our ever growing reception team is currently 12 team members split between days and night shifts
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Hounslow: reliably commute or plan to relocate before starting work (required)
Experience:
- hotel reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (preferred)
- Day shift (required)
- Overnight shift (preferred)
Work Location: In person
Reference ID: HB987RECSUP
Expected start date: 12/04/2023