Job Description
If you have a passion and genuine enthusiasm for engaging with people, providing an outstanding welcome to our beautiful properties and at the same time relish the opportunity to turn this engagement into membership, this could be the role for you.
As a Membership Recruiter, you will join an amazing team of employees and volunteers, making sure all our visitors have a great time from the moment they arrive until they say goodbye. You will be visitor focused as part of the welcome team at site, providing excellent customer service, where your passion and enthusiasm will engage and inspire our visitors to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity.
Framlingham Castle is one of medieval England's finest baronial fortresses owned for over four centuries by the earls and dukes of Norfolk. It has an impressive wall walk with thirteen strong towers and views over the surrounding countryside
We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Elaine Ellis, Site Manager or email: [email protected]
We're looking for someone with an enthusiasm for working face to face with visitors who enjoys working with others as part of a team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.
You enjoy and have the personal drive to succeed and thrive on exceeding targets as part of a team.
As a confident communicator, you will be comfortable building rapport with our visitors and using your skills to tell them about our wonderful properties and encourage them to join English Heritage as members.
Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.
If this role is of interest to you, you can find out more by downloading the job description or contacting us.
You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
This is an exciting opportunity to join one of England's largest conservation charities, with over 400 sites across the country. Benefits include:
- Comprehensive training covering all aspects of customer service, sales, food & beverage and retail;
- The opportunity to progress your career within the heritage sector, in retail, food & beverage or general management; apprenticeship opportunities
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced maternity/paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.
Find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.
Interviews will be held on week commencing 8th May 2023 at Framlingham Castle