Job Description
Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiasticPrimary Care Service Manager to join our forward thinking, friendly and expandingHealth & Justiceteam atHMP Send. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health and well-being.
Our motto is“Caring NOT Judging”so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.
PLEASE NOTE ANY CANDIDATE WISHING TO APPLY FOR ANY OF OUR ROLES IN SURREY WILL BE SUBJECT TO VETTING CLEARANCE. WHICH REQUIRES YOU TO HAVE BEEN A RESIDENT IN THE UK FOR A MINIMUM OF 3 YEARS. CANDIDATES WHO DO NOT MEET THIS CRITERIA NEED NOT APPLY.
- To have overall responsibility for the line-management, clinical, operational and performance functions of the Primary Teams within the prison. Ensuring effective and efficient resource utilisation, awareness of financial impact, the delivery of evidence-based patient care and a safe service.
- With the Head of Healthcare, the post holder will provide clear, visible leadership, vision and clinical expertise to enhance the service user experience.
- To implement the contracted service development and improvements, day-to-day service clinical performance, workforce and budget management, professional clinical leadership and clinical governance incorporating meeting service quality, patient/offender safety and care standards.
- With the Head of Healthcare the post holder is responsible for monitoring and reporting on all relevant contractual targets including the Department of Health’s Prison Health Performance and Quality Indicators.
- To be senior nurse manager contact for primary care on all managerial and all clinical matters.
- To attend Trust and Prison led meetings as required.
- Ensure integration of primary care services with all other aspects of the prison health service and the prison’s core day is an essential post holder responsibility.
- To deputise for the Head of Healthcare and oversee peer healthcare service manager areas as required.
- Work within a multi-disciplinary service team approach.
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:
- Monthly supervision
- Annual personal development plans/appraisals
- Access to exciting internal and external training opportunities.
Excellent progression through various career pathway opportunities such as but not limited to:
- Preceptorship Programme
- Support and guidance with Revalidation
- Hidden Gem and annual award ceremonies
Excellent staff benefits, our benefit packages are amongst the best in London and include:
- Health and wellbeing services
- Season ticket loans
- Cycle to work scheme
- Relocation package
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.
All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
As Primary Care Lead for the service the post holder will:
- To deliver effective leadership and direction to all staff within the Primary Care Team.
- To ensure the service is cost effective, well organised, evidence based & service user focussed.
- To ensure that all targets and performance indicators as agreed with the Head of Healthcare are met, and where they are ‘at risk’ to communicate with the Regional Operations Manager and Business and Performance Lead as soon as a risk is identified.
- To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and to agreed timescales.
- To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively.
- Provide clinical leadership to the multidisciplinary teams across the wider healthcare service.
- Provide specialist primary care nursing advice to the GPs and other colleagues in the prison.
- Lead the realisation of every day practice within a Clinical Governance framework including; setting the developmental agenda and work programme, incident and complaint management.
- To ensure the effective clinical management of patients in In-patients, Segregation, the wings/houseblocks, and any other area of the prison.
- Death in custody reviews and action plans, determining standards and measuring/auditing performance against those standards, management of clinical risk, identification of best practice and addressing remedial actions as required.
- Lead in the development of nursing practice in the area of primary care and chronic disease management.
- Ensure the clinical environment meets acceptable levels and to monitor cleanliness, safety and infection control.
- To act, as a suitable role model for your grade of employment.
- To ensure that all relevant documentation is completed in accordance with Nursing and Midwifery Council and CNWL Trust policy.
- To maintain standards of Caldicott and Data Protection Act for patient confidentiality at all times.
- To represent the prison healthcare service and CNWL’s Health & Justice Service at appropriate meetings as and when required.
- To be compliant with the Modern Matrons Charter
- To ensure service work within the guidelines set out by the NMC, NICE, CNWL and prison standards
- To ensure that a professional practice and accountability culture is established and maintained.
- To ensure services are compliant with the Care Quality Commission’s Provider Compliance Assessments for Quality and Safety.
- To ensure that working conditions and the use of resources satisfies current legislation and establishment guidelines.
- To implement a culture that focuses on improving outcomes across the care pathway for clients.
- To work in partnership with the Prison and other healthcare providers to ensure there are clear and responsive operational policies, procedures and protocols.
- To take actively take part in the ACCT process and other risk management processes.
- To ensure that service users’ health needs are met through equity, fairness, respect and entitlement.
- To line manage the Primary Care Clinical Team leads and other nurses in primary care and ensure each had monthly supervision and an annual appraisal in line with Trust policy.
- To ensure the entire primary care workforce, including healthcare assistants and administrators, receive monthly supervision and an annual appraisal.
- To lead on the recruitment, as requested by Head of Healthcare to vacant clinical posts in primary care for Health & Justice Directorate.
- To ensure all primary care nursing staff maintain their professional registration and personal development by completing mandatory training and pursuit of special interests e.g. phlebotomy, wound management etc.
- To take the lead on implementing care quality standards. This will include keeping updated with national policy and legislation, attending relevant Trust meetings, policy development and implementation of improvement programmes across the service.
- To provide cover for the Head of Healthcare as required.