Job Description
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Executive at our Lexus Birmingham branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
§ Excellent customer service skills and likes to work with people.
§ Record of working within customer services or a customer-facing role in the retail industry.
§ Enjoys working in a high-pressured environment.
§ Enjoys working to and can achieve challenging targets.
§ Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
§ Able to work independently.
§ Able to multi-task and switch quickly between tasks.
§ Willingness to learn, develop and keep up-to-date with complex/ technical/product information.
§ Strong organisational and prioritisation skills.
§ Strong people/communication skills.
§ Is a team player. Offers help and support to others.
Highlights of this role include;
§ Talks with and listens to customers to build rapport and understands their requirements.
§ Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.
§ Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
§ Uses in-depth product knowledge to guide the customer towards the best choice for them.
§ Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
§ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).
If so, then read on for more detailed role information!
Key Job Competencies
Customer & Service Orientation
- Creates an excellent customer experience. Identifies and anticipates customer expectations and needs to ensure their journey is exceptional.
- Ensures any customer issues are resolved and focuses on customer satisfaction.
Achievement and Results Motivation
- Strives for outstanding performance and sets challenging goals and targets.
- Shows initiative and takes charge of accelerating the business with a focus on solutions and driving issues to closure.
- Makes sure that he/she achieves results in conversations.
Analytical Thinking and Decision Making
- Analyses and evaluates key data quickly and with the relevant details, abstracts to a higher level, applies logics and common sense.
- Makes decisions, commits to actions and takes responsibility.
Brand identification
- Identifies with and acts for Lexus brand and values.
- Acts as an ambassador for Steven Eagell Group and Lexus and is passionate about the products and perceived image.
Interpersonal Skills
- Easily builds relationships, is empathic and self-confident.
- Is engaging, open for personal interaction, and retains a pleasant demeanour at all times.
- Presents good arguments to support propositions, negotiates with a sense for the “right” moment and remains objective when faced with criticism.
Flexibility and Desire to Learn
- Adapts quickly to unknown situations, is flexible, self-reflective and willingly improves his/her own skills and competence.
- Shows an openness to change, innovates processes and strives for new ideas.
Self-Management & Team Orientation
- Manages his/her time appropriately, taking into account costs and time.
- Prioritises information and works in a structured and efficient manner – even under pressure.
- Facilitates interaction between team members and appreciates teamwork.
- Looks for ways to enhance collaboration and balances the interests and concerns of team members.
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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