Overview:
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here
At Medallia, we hire the whole person.
Responsibilities:
Solutions Consultants partner with Sales Directors to shape the Customer Experience vision of prospects and existing clients and present Medallia’s thought leadership around Operational CEM. You will be focused on:
Customer Discovery - Build relationships with customers to identify business goals and limitations with their current CX approach/solutions
Set A Customer CX Vision - Evolve and shape customers CX strategy beyond their current state through the development of a solution hypothesis, as supported by relevant proof-points from our customer success stories
RFP’s - Craft RFP responses that demonstrate the value of Medallia
Product Demonstrations - Master Medallia’s product capabilities and address a wide variety of business concerns through a customized and differentiated product capability demonstration
Solution Design - Develop comprehensive CEM solutions that transform the business and organizational culture of prospect companies
Workshops - Run workshops to shape and refine our proposed solution with senior executive audiences
Scoping - Design, scope, and estimate the software solution and professional services for prospects and customers
Cross-functional collaboration - Collaborate with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs
Qualifications:
- Bachelor's Degree or equivalent work experience
Signifiant experience in a customer-facing role or sales organization
Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
Ambitious and self-motivated with a high emotional IQ
Ability to apply strategic thinking and demonstrate understanding of requirements to execute
Ability to make decisions guided by policies, procedures and business plan with limited guidance
RFP and/or proposal writing skills experience preferred
Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
Ability to apply strategic thinking and demonstrate understanding of requirements to execute
High capacity to learn new terminology, technology, and products
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at
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