Job Description
Can you deliver world class customer service?
Industry experience preferred but not essential - providing you have excellent organisational skills and high degree of attention to detail, we are happy to train you in this position.
The role will be busy and varied, covering all aspects of a busy reception and claims handling, therefore you will need to multi-task with excellent organisational skills, attention to detail and be confident in all aspects of administration. Due to the nature of your role you need to be punctual, reliable and take responsibility for your part to ensure excellent customer service.
The successful candidate will:
- Provide full reception support, including meeting and greeting clients and in a professional manner;
- Take phone calls and respond to queries as appropriate, transferring to the correct individual or team;
- Diary management - booking work into the management system, invoicing and presenting the completed job;
- Using our management system, you will be the link between our customers and our workshop;
- Complete general administration duties, such as email management and customer inquiry management;
- Complete other ad hoc tasks;
- You should be comfortable dealing with members of the public as you will be booking vehicles in and out including taking payments for excess, extra work etc
We expect you to demonstrate some skills that will prove very beneficial in the position, including:
- Customer focused.
- Confident and professional communication skills.
- Multi-task oriented
- High level of organisational skills
About us
M&E ARC is an exciting and established independent vehicle specialist for both private and commercial services, based in Thurmaston since 2012. As a small business we pride ourselves on being a close-knit team with a culture of sharing knowledge of best practice with each other. We are a friendly company and always working towards being the best. Join us and be part of the team!
Immediate start for the right candidate.
- Hours: Work a 5 day week (Mon – Fri) 8:00am – 5:00pm. You are entitled to a 30 minute lunch break and 15 minute break in the morning.
- 29 days holiday including bank holidays
- Monthly Bonus scheme
- Friendly and helpful team members
- Training and progression possibilities
- Uniform
- Easy to reach location
Please send us your CV or email us information about your previous work experience.
Job Type: Full-time
Salary: £24,500.00-£28,000.00 per year
Benefits:
Ability to commute/relocate:
- Leicester, LE4 9HR: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (preferred)
Work Location: In person