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Company Description

The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as ‘The Vic’, we offer world class table gaming, we offer Blackjack, American Roulette, Slots, Electronic Roulette and of course poker. Launched in 2020, customers can now enjoy these games al fresco in our rooftop gaming terrace - The Loft.

This is more than just a job advertisement, this is a calling. A career with The Grosvenor Victoria Casino could be the start of one amazing journey!

Job Description

As a member of our Hospitality Team you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Welcome customers warmly in to the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience across leisure, food and beverage
• Provide an outstanding level of service through selling
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food & beverage

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working in a Food & Beverage role
• Fanatical about delivering unrivalled customer experience
• Ability to build lasting relationships with our customers.
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

The role will include nights & weekends

£11.95 per hour + Cash Tips + 10% Premium pay for hours worked after midnight

Additional Information

Benefits of working for us:

• Cash tips
• Premium pay allowance after midnight
• Paid breaks
• 4 weekly pay
• Monthly Star awards
• Complimentary meal for 2 on your birthday
• 50% off team food in all Rank venues
• On the spot rewards for a job well done
• Yearly Team award ceremony

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