Job Description
Are you a friendly person who loves talking to people? Could you make hotel guests welcomed? Are you a fantastic listener and paying attention to details? Do you enjoy being able to help people? If so, working as a Night Receptionist could be the role for you. You should be passionate about high standards of customer service. It is essential to be able to work independently with confidence and have great time management skills.
As a Night team member with us, you’ll need to handle all hotel operations throughout the night to ensure our guests have everything they need.
Skills and Experience
Experience in previous work in a similar position will be beneficial, also our induction and ongoing training will support you to do the role.
It’s all about what you can bring as a person. To be successful in this role you’ll need to:
Be comfortable working alone and within the team.
Have a passion for delivering an outstanding service to our guest, no matter what time of the night.
Be familiar and confident to Health and Safety, Fire Safety as well as policies and procedures.
Have excellent organisational and communication skills, but yet flexible to meet needs of the guest and business.
Enjoy problem solving and keeping calm in a crisis.
Have positive attitude towards everyone with ability to make guests feel at home.
What is to work as a Night Team Member?
From time to time you may working solo and you’ll ensure safety in our hotels throughout the night.
Be approachable through the night to guests to ensure guest can feel that they can come and ask a question to our teams at any time.
Complete corridor and public areas checks.
Reception duties-including running the ‘night audit’, check in and check out of guests, taking payments, cash handling, answering for a phone calls and emailed queries.
Setting up/clearing down of conference rooms and public areas.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Please note that working hours are 10:30pm – 7am. You will be flexible and ready to work thru the week and weekend nights.
N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of your employment history and right to work in the UK, as well as checks against the US Treasury's Office of Foreign Asset Control (OFAC) and PEP (Politically Exposed Person) databases and a Disclosure and Barring Service check. We reserve the right to close our vacancies at any time, even if this is before the advertised closing date as business needs dictate.
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: £10.72 per hour
Benefits:
- Additional leave
- Discounted or free food
- Employee discount
Schedule:
Supplemental pay types:
Language:
Shift availability:
Work Location: In person
Reference ID: Night Receptionist
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