Job Description
The Administrator will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers .
The work is varied and demanding with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads. As an Administrator you will be involved in the end to end patient pathway providing administrative support to our clinicians.
This particular position is to work within an outpatient and waiting list setting.
An exciting opportunity has arisen for dynamic enthusiastic individuals to join our Clinical Administration Service as a Part Time Outpatient and Waiting List Administrator within Plastic Surgery ,Hub 1B at Castle Hill Hospital.
Our Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include;
- Management of appointments
- Face to face and telephone Patient contact
- Reception duties
- Helping track our patients through their journey to ensure a great patient experience
- Preparing case notes/referrals in readiness for clinic appointments
- Logging Waiting List forms on to Lorenzo
- Booking surgeries for Patients and recording them on Ormis and Lorenzo
Within the Clinical Administration Service we pride ourselves on making a difference and you will be able to enjoy a rewarding career within the NHS with opportunities to develop, grow and progress.
Previous administration experience would be helpful, but we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills;
- Communication to support our patients
- Patient focused attitude
- Empathy
- Friendly & Welcoming
The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages.
Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.
HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.
The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.
HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively.
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.