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Royal Berkshire NHS Foundation Trust

Service Desk and Compliance Manager

Id Job: 316e314

🏢 On-site
💼 Royal Berkshire NHS Foundation Trust
📍 Reading, England
🕒 1 day ago
💰 33706 – 40588 GBP ANNUAL

Job Description

The post holder will effectively manage the Service Desk and progress the service requests for Royal Berkshire Foundation Trust (RBFT) Facilities Management (FM) team. The post holder will monitor the service provider performance through KPIs and SLAs. The post holder will be working to procedures, processes and standards set by themselves and agreed by the Trust to ensure the consistent delivery of the services.

The post holder will support the Head of Estates and Compliance by collating information and producing compliance reports on service providers’ performance and estates’ assets condition.

The ideal candidate will have a background in either a Team Lead or Managerial role within a service desk capacity, with good sound knowledge on the building services infrastructure. The post holder will need to establish strong formal and informal links with all parties as communications are a key part of this service.

The post holder will lead and line manage a small team to ensure that the Trust’s Service Desk service processes service requests quickly and efficiently. The successful candidate will be able to adapt to fluctuating workloads and service demands, manage the categorisation of service requests by service provider type and priority and support the team to assign requests in the appropriate way on the client CAFM (Micad).

The post holder will assist in the collection, collation, analysis and presentation of compliance data and support the coordination and management of routine maintenance setting and adherence.

Experience of working in a healthcare environment is desirable to help the successful applicant drive a programme of continuous improvement in the way in which services are delivered; providing a patient environment that is safe and of the highest standard.

The Trust is looking to revitalise its facilities services, so this is a fantastic opportunity for the post holder to conceptualise, build and embed a robust framework for Service Desk management.


We are one of the largest general hospital foundation Trusts in the country, serving a population of more than 500,000 people, and the main provider of acute and specialist care services for West Berkshire.

We are also the region's specialist centre for cancer, eye and renal care, serving over one million people across Berkshire and south Oxfordshire.

Our main site is the Royal Berkshire Hospital in Reading. The Trust also provides services at West Berkshire Community Hospital near Newbury, the Prince Charles Eye Unit and Renal Unit in Windsor, outpatient services at Townlands Hospital in Henley and cancer and renal services Royal Berkshire Bracknell Clinic.

The Trust’s aim is to deliver high quality care by putting patient care first. The Estates team support this by providing an excellent estates maintenance and service operation.

The successful applicant will be able to:

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